This notice covers visits to the Tulips public website at tradetulips.com and messages sent to our support team about the website. It does not cover the additional information required for trading accounts or brokerage services; those services may provide their own notices.
Browsing and contacting Tulips
You can browse the public website without submitting account, payment, or trading details. To deliver pages and handle security threats, our infrastructure providers process connection details, including IP addresses, browser and device information, requested URLs, and request times.
When you email us, we receive your address and whatever you include in the message. We use that correspondence to understand your request and reply. Please keep passwords, identity documents, and financial account credentials out of support emails.
Website operations
We use technical information to keep pages available, investigate failures, and detect misuse. Information may also be needed to meet legal requirements or resolve a dispute. The public website currently has no advertising or analytics tracking scripts. Hosting and security features may rely on cookies or similar browser technologies; your browser settings let you control their storage.
Providers and disclosures
Cloudflare hosts the website. Providers responsible for hosting, security, and email process the information needed to perform those functions. Their infrastructure may operate outside your country, where privacy protections can differ. Applicable transfer requirements apply to such processing.
We may disclose information in response to a lawful demand or when needed to investigate abuse or protect someone’s rights or safety. A transfer of the Tulips business could also involve transferring website records, subject to applicable privacy requirements. Website visitor information is not sold or shared for cross-context behavioral advertising.
Keeping information
How long a record is needed depends on its purpose: a support conversation may be needed to resolve an ongoing issue, while technical records support troubleshooting and security. Legal obligations may require longer retention. We take reasonable steps to protect the information we handle, although storage and transmission over the internet cannot be guaranteed free of risk.
Requests about your information
Send privacy questions or requests to support@tradetulips.com. Depending on the law that applies to you, you may request access, correction, deletion, a portable copy, or limits on particular uses of your information. Where consent is the basis for processing, you may withdraw it. You may also raise a concern with your privacy regulator.
We may ask for enough information to verify that a request concerns your own records. Applicable exceptions, including legal retention duties, may limit what we can delete or provide.
Children and external services
Tulips does not direct this website to children under 13 or knowingly collect personal information from them. Please email us if you believe a child has sent us personal information so we can address it.
Following an external link takes you to a service with its own privacy practices. Review that service’s notice before sharing information there.
Updates
We will revise this page when our website practices change and show the revision date above. Any further notice required by law will be provided. The rules for browsing this website are in our Terms and conditions.